Special Projects Team Lead

About the Company

Keller Postman represents a broad array of clients in class and mass actions, individual arbitrations, and multidistrict litigation matters. The firm focuses on large-scale arbitration proceedings, mass tort, antitrust, privacy, and consumer-rights matters.

Responsibilities

• Manage 5-10 direct reports, providing training, coaching, and instruction for day-to-day tasks
• Monitor progress and quality of active projects to ensure completion within timelines
• Manage daily workload and special project assignments, including manual intake tickets
• Build and maintain Excel trackers, dashboards, and reporting tools to monitor productivity and case volume
• Analyze case and project data using Excel to identify trends, bottlenecks, and staffing needs
• Provide regular, structured performance feedback and formal reviews to team members
• Set individual and team performance goals and hold direct reports accountable to metrics
• Partner with Learning and Development to identify knowledge gaps and training initiatives

Requirements

• 1-3 years of supervisory or people management experience managing teams of 5 or more
• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, conditional formatting, dashboards)
• Intermediate proficiency in Microsoft Office (Word, Outlook, PowerPoint)
• College Degree required
• Proven ability to manage, motivate, and hold accountable a team in a fast-paced environment
• Strong analytical, problem-solving, and communication skills

Preferred Qualifications

• Experience in legal, litigation support, or professional services environments
• Experience with hiring, onboarding, and performance management processes
• Experience with Excel macros or basic automation