Sr. Product Operations Manager, MarTech & Subscriptions

Responsibilities

• Own the day-to-day operation, configuration, and optimization of platforms powering subscriptions, messaging, consent, analytics, identity, and monetization
• Configure subscription and monetization flows in platforms like Piano, including paywalls, registration, and entitlement logic
• Manage audience engagement and lifecycle messaging in platforms like Braze, including segmentation and campaign setup
• Build and troubleshoot integrations across Braze, Piano, CMS, identity platforms, and automation tools like Zapier
• Translate business and legal requirements into platform configurations, implementation plans, and QA steps
• Partner with engineering on APIs, webhooks, and data-layer requirements
• Maintain analytics and consent-management implementations using Google Tag Manager and other tracking tools

Requirements

• 5+ years of experience in product operations, technical product management, or MarTech/subscription operations
• Experience configuring and operating third-party SaaS platforms for subscriptions, messaging, or analytics
• Background in subscription, membership, or direct-to-consumer business models
• Hands-on experience with marketing automation, CRM, or lifecycle messaging platforms
• Working knowledge of subscription flows, including checkout, renewals, and billing touchpoints
• Strong understanding of digital analytics, event instrumentation, and tagging strategies (e.g., Google Tag Manager)
• Experience with workflow integrations using APIs, webhooks, or low-code tools like Zapier
• Experience with consent management platforms and user privacy workflows
• Excellent cross-functional communication skills

Preferred Qualifications

• Direct experience with Braze or Piano
• Experience in media, publishing, or digital news industries
• Experience supporting mobile subscription flows via Apple App Store or Google Play
• Experience with CDPs or data warehouses like Segment, Snowflake, or BigQuery
• Ability to perform technical troubleshooting including API and webhook testing
• Experience supporting A/B testing and conversion optimization efforts

About the Company

Straight Arrow is dedicated to exposing the hard truths in the stories that are dividing Americans today, delivering world-class digital products to connect audiences to the news that matters.