Support Agent

Responsibilities

• Provide customer support via email in a timely and professional manner
• Handle a high volume of support tickets using tools like Zendesk or Intercom
• Process and manage customer service requests (CSIs/CSRs)
• Handle rush and special account orders
• Enter and update order and tracking information in internal systems
• Process returns and issue return authorizations
• Manage specialty orders and ensure accurate data entry

Requirements

• 1+ year of experience in Customer Support
• English proficiency at C1 level or higher
• Proven ability to handle high ticket volumes with strong attention to detail
• Experience with Zendesk, Intercom, or similar tools

Preferred Qualifications

• Ability to play a musical instrument
• Experience supporting digital products or creator tools

Benefits

• Remote-first work environment
• Ownership over customer experience for products used by millions
• Specialized training, language lessons, and learning materials
• Support for mental health and wellbeing
• Equipment allowance or company-provided hardware

About the Company

Muse Group creates the world's most popular apps for playing, recording, and composing music. Through innovative learning tools, expansive music catalogs, and free open-source software, we empower millions of creators to be creative every day. Our ecosystem includes well-known brands such as Ultimate Guitar, MuseScore, Audacity, and Hal Leonard.