Support Engineer

Responsibilities

• Resolve technical questions and issues for online merchants using technical expertise
• Diagnose technical issues and guide merchants to resolutions for a smooth subscription experience
• Identify patterns and recurring issues to escalate bugs to engineering with necessary context

Requirements

• 2+ years of technical customer support experience in a SaaS company
• Proficiency with ticketing platforms like Zendesk or Intercom
• Basic knowledge of HTML, CSS, and JavaScript

Preferred Qualifications

• Experience within the Shopify ecosystem
• Familiarity with tools like Splunk, SQL, or Looker

Benefits

• Medical, dental, and vision plans
• Retirement plan with employer contribution
• Flexible Time Off

About the Company

Recharge is the subscription platform for the world’s fastest-growing and most innovative brands, helping merchants deliver seamless customer experiences that drive retention and revenue growth.