Support Specialist

Responsibilities

• Provide email and phone support to guests and merchant partners via Zendesk
• Complete approximately 70 tickets per day with high QA and one-touch scores
• Maintain open communication with restaurant owners and guests until resolution
• Escalate complex issues to Tier 3 and Management
• Communicate technical issues to the development team and end users
• Identify and report common problems to management to suggest long-term improvements

Requirements

• 1-2 years of Customer Service experience
• Experience working with CRM software, preferably Zendesk
• Strong oral and written communication skills
• Ability to explain abstract concepts clearly
• Excellent interpersonal and organizational skills
• Ability to work autonomously in a remote environment with stable internet

Preferred Qualifications

• 3-4 years of Customer Service experience
• Previous experience in the hospitality industry

Benefits

• Generous PTO and company holiday policy
• Company-paid Short Term Disability
• 100% employer-covered health and dental insurance for direct employees
• Child Care Benefits and generous parental leave

About the Company

inKind connects passionate diners with exceptional restaurants across the country. Through the inKind app, guests earn 20% back every time they dine, helping restaurant groups and neighborhood favorites thrive.