Support Specialist - LATAM | Remote

Responsibilities

• Provide support to customers using company channels (tickets, chat, email, online meetings)
• Liaise with L2 team to find solutions
• Help troubleshoot API and solve technical problems
• Support partners and clients in navigating the WhatsApp API ecosystem
• Communicate with Meta representatives
• Close collaboration with EMEA Sales and Account Management Teams

Requirements

• 2-3 years in support or technical support roles
• Experience with web dev technologies (HTML, JavaScript, CSS)
• Hands-on experience with REST APIs and Webhooks
• Solid understanding of support tools (Slack, JIRA, Google Workspace, Intercom)
• Language skills: English (fluent) and one other language

Preferred Qualifications

• Experience with WhatsApp Business API or Meta Graph API
• Programming skills (SQL, JavaScript, Python, React)
• Familiarity with logging and monitoring tools (e.g., Grafana)
• People management experience

Benefits

• Join a dynamic, innovative team where you will collaborate with some of the brightest minds in tech
• Enjoy daily opportunities to learn, grow, and push the boundaries of what is possible
• Work from anywhere in the world with full remote flexibility
• Receive a competitive salary package that reflects your skills, experience, and achievements

About the Company

360dialog is the leading WhatsApp platform for Independent Software Providers. We are hosting the WhatsApp channels for more than 800 software solutions and 45,000+ B2B clients. As a bootstrapped and profitable company with no investors in the cap table, we are free to do what makes sense from the business as well as from the tech perspective. Our mission is to enable businesses to not only adapt messaging channels but also use them for performance use cases and drive revenue through them.