Talent Operations - Program Manager

Responsibilities

• Own end-to-end relationships with hiring agencies and recruiting contractors, including sourcing, onboarding, and performance tracking.
• Build and maintain capacity plans that map hiring demand to recruiter and agency supply to prevent bottlenecks.
• Program manage surge hiring initiatives by coordinating between internal recruiters and external partners.
• Design lightweight, durable SOPs for engaging and managing external recruiting partners at scale.
• Track and report on agency performance, cost-per-hire, and fill rates to drive data-driven capacity decisions.
• Transition into broader Talent Ops work, including workflow automation, tooling, and recruiter enablement.

Requirements

• Proven experience managing recruiting vendors, staffing agencies, or contractor workforces.
• Strong program management instincts with the ability to run multiple workstreams simultaneously.
• Ability to build structure from scratch, including capacity models, trackers, and SOPs.
• Data-driven mindset with the ability to communicate insights clearly using metrics.
• Excellent stakeholder management skills to work effectively across recruiting, finance, and hiring teams.

Preferred Qualifications

• Experience supporting high-volume or international hiring surges.
• Familiarity with ATS platforms, particularly Ashby.
• Ability to vibe-code or automate workflows to reduce manual overhead.

Benefits

• Innovative culture with the opportunity to define the trajectory of AI.
• Professional development supported by an annual discretionary stipend.
• Annual discretionary stipend for social travel to meet up with colleagues.
• Annual company offsite in international locations.
• Monthly co-working stipend for those not located near a main hub.

About the Company

ElevenLabs is an AI research and product company transforming how we interact with technology. We serve millions of users and thousands of businesses globally, providing industry-leading AI audio foundational models and creative tools.