Technical Customer Success Manager

About the Company

PostHog is a product-led platform that acts as a co-pilot for product development, offering tools like AI devtools, built-in data warehouses, and AI-powered analytics. They are a well-funded, natively remote company that values transparency, autonomy, and shipping fast.

Responsibilities

• Act as the primary point of contact for 25-40 high-value paying customers.
• Manage the technical side of customer success, including debugging and configuration advice.
• Handle commercial aspects such as pricing questions and credit renewals.
• Build and maintain strong relationships with key stakeholders at customer organizations.
• Investigate technical issues and solve them directly rather than immediately escalating.
• Monitor product usage and revenue data to proactively manage customer health and retention.
• Funnel customer feedback to the wider PostHog product team.

Requirements

• Technical capability to work with code and troubleshoot customer issues.
• Ability to advise on configuration best practices across PostHog products.
• Deep understanding of how product teams operate, collaborate, and ship features.
• Strong customer focus with a drive to remove blockers independently.
• Ability to manage a portfolio of approximately 40 customers at scale.

Preferred Qualifications

• Experience with developer tools, product analytics, session replay, feature flags, or data pipelines.
• Previous experience in a Pre-sales or Technical Account Manager role.
• Combination of technical expertise and commercial acumen.