Technology Support Specialist (Help Desk L1)
gorjana
Completely RemoteFull TimeInformation Technology
Posted Today
Job description
Responsibilities
- Receive, screen, and assign tickets to appropriate tiers based on complexity
- Resolve Tier I IT tickets using internal knowledge base and SOPs
- Troubleshoot issues with Shopify, Shopify POS, Zebra printers, card readers, and mobile OS (iOS, macOS, iPadOS)
- Manage onboarding and offboarding for retail staff across various SaaS applications
- Monitor internet and security camera outages and coordinate with ISPs
- Conduct weekly employee access audits for SaaS applications and alarms
- Analyze ticket trends to build self-solving resolutions and training
Requirements
- Minimum 1 year of experience in technical support or a related field
- Strong understanding of retail operations and technology
- Excellent troubleshooting and problem-solving skills
- Proficient in Google Workspace and Microsoft Office Suite
- Experience with Shopify, Mobile device management, and POS systems is a plus
Skills & tools
ShopifyGoogle WorkspaceMicrosoft OfficeiOSmacOSiPadOS
What the team is looking for
Use this list as a quick fit check before you apply.
- 011 year technical support experience
- 02Understanding of retail operations
- 03Troubleshooting and problem-solving skills
- 04Proficiency in Google Workspace
- 05Proficiency in Microsoft Office Suite
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Job details
- Work model
- Completely Remote
- Commitment
- Full Time
- Category
- Information Technology
- Posted
- Today
AdWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matches