Therapy Support Specialist

About the Company

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience.

Responsibilities

• Represent Noctrix in direct virtual patient interactions, including application training, product demonstrations, and proactive and reactive therapy support
• Serve as a consultant to clinicians and technicians during the implementation process and calibration sessions
• Capture therapy support needs and provide feedback to product management and development teams
• Collaborate with clinicians and functional organizations to recommend content for training courses and materials
• Maintain existing relationships with patients, clinical partners, and business partners
• Accurately input and manage customer interactions in Salesforce

Requirements

• High school diploma required
• Exceptional positive attitude and empathetic support skills
• Proven customer service excellence with ability to communicate technical solutions to non-technical users
• Excellent verbal and written communication skills
• Ability to understand, convey, coach, and teach clinical and technical product aspects
• Strong problem-solving and troubleshooting skills
• Ability to multitask and handle multiple priorities in a complex environment

Preferred Qualifications

• Associate or bachelor's degree in biology or a health-related field
• Previous experience in the sleep or neuromodulation industries
• Experience with Salesforce