Travel Operations Manager

Responsibilities

• Manage luxury trip operations from the design phase through to client departure
• Master and utilize internal systems including Axus, TripSuite, TravelJoy, and Constant Contact
• Build, refine, and optimize SOPs and templates to streamline agency workflows
• Review itineraries with meticulous attention to detail to ensure accuracy
• Handle VIP communications with hotel GMs regarding client preferences and arrival details
• Manage trip payments, commission invoicing, and track outstanding payments
• Oversee travel insurance sales, including quoting policies and maintaining records
• Provide luxury-level concierge support and follow up with partners post-trip
• Create social media content and onboarding documentation to support agency growth

Requirements

• Extremely detail-oriented with a natural drive for perfection and precision
• Strong written and spoken English for client communication and itinerary proofreading
• Proven experience in operations, administration, and client-facing roles
• Proficiency with CRM tools, travel platforms, and Canva
• Ability to work autonomously and take ownership of projects in a remote environment
• Availability to work remote hours between 6am-2pm EST

Preferred Qualifications

• Background in travel, hospitality, or luxury service industries
• Experience with itinerary building or complex travel coordination
• Process improvement mindset with experience creating SOPs
• Basic marketing or social media support skills

Benefits

• Monthly salary of $2,200 - $2,500
• Fully remote work environment
• Opportunities for growth in responsibility and compensation based on performance

About the Company

Truvay Travel is a luxury travel advisory specializing in active, culturally immersive trips for families. As a Condé Nast specialist and Virtuoso advisor, we design unique, "ungoogleable" adventures that blend authentic local experiences with high-end luxury elements.