Trust & Safety Operations Analyst

Responsibilities

• Serve as the primary day-to-day point of contact for our content moderation BPO partner, managing syncs, training, and SLA tracking.
• Streamline end-to-end review workflows for DMCA, in-app content reports, and other safety escalations.
• Translate Legal and Product requirements into actionable BPO training, queue routing, and reviewer guidance.
• Define and maintain reporting frameworks and dashboards to track operational health and key performance metrics.
• Run quality calibration sessions and audit samples to minimize false positives and negatives.
• Support manual data review programs to help calibrate automated detection and ML systems.
• Coordinate cross-functional incident responses for high-urgency content issues.

Requirements

• 5+ years of experience in operations, BPO management, or customer-facing functions.
• Proven experience working at a UGC or consumer platform.
• Familiarity with copyright, IP, or music-industry workflows, including DMCA or regulatory takedown procedures.
• Strong written communication skills and an operator mindset comfortable with ambiguity.
• Proficiency with dashboards and basic data work (pulling numbers, building charts, and interpreting data).
• Experience holding external partners accountable to performance commitments.

Preferred Qualifications

• Previous experience in user support, content moderation, or customer operations.
• Exposure to content provenance, watermarking, fingerprinting, or rights-management systems (e.g., C2PA, Audible Magic, YouTube Content ID).
• Experience working at a generative AI, music, or creator-focused platform company.

Benefits

• Competitive annual salary ($85K – $95K).
• Target equity package.
• Comprehensive medical, dental, and vision insurance.
• 401k plan.

About the Company

Suno is building the world's first creative entertainment platform, allowing anyone to experience the joy of making music. As the leader in AI music, we are a fast-growing consumer entertainment company backed by top-tier investors including Bond Capital, Lightspeed Venture Partners, and NVIDIA.