Vice President Communications Underwriting

About the Company

eLEND is committed to helping borrowers achieve homeownership by delivering exceptional lending solutions while maintaining the highest standards of credit quality, compliance, operational excellence, and client service.

Responsibilities

• Provide strategic leadership for the Communication Underwriting department
• Lead, develop, mentor, and inspire Underwriting Managers and Underwriters
• Oversee all underwriting communication with internal teams, clients, brokers, and business partners
• Establish and maintain exceptional client service standards
• Ensure underwriting decisions are communicated accurately and professionally
• Establish, communicate, and enforce company underwriting guidelines and agency requirements
• Serve as the executive authority for complex loan scenarios and exception requests
• Partner with Sales, Operations, Capital Markets, Compliance, and Executive Leadership
• Ensure compliance with FHA, VA, USDA, Conventional, CFPB, TRID, RESPA, ECOA, and Fair Lending regulations
• Develop and monitor department KPIs, dashboards, and performance metrics
• Drive technology adoption and workflow automation
• Mentor Underwriting Managers and develop leadership succession plans

Requirements

• 10+ years of progressive Mortgage Underwriting leadership experience
• Demonstrated success leading large underwriting teams within mortgage or financial services
• Extensive experience developing underwriting operations and communication strategies
• Strong knowledge of FHA, VA, USDA, Conventional, Jumbo, Agency, and Investor underwriting guidelines
• Exceptional strategic thinking, credit analysis, and executive decision-making skills
• Proven ability to lead through change
• Outstanding leadership, coaching, and team-building abilities
• Strong analytical mindset with experience using KPIs to drive business decisions
• Deep understanding of the complete mortgage lending lifecycle

Preferred Qualifications

• Direct Endorsement (DE) Certification
• VA SAR/LAPP Authority
• Experience leading large remote underwriting organizations
• Expertise using Encompass Loan Origination System
• Strong understanding of AUS platforms including DU and LPA
• Experience presenting executive reporting to C-suite leadership