Vice President, Customer Success

About the Company

Arbital Health is a rapidly growing healthcare technology and actuarial leader that centralizes, measures, and adjudicates value-based care contracts at scale. Co-founded by industry veterans and backed by leading investors, Arbital Health enables payers and providers to design and execute value-based agreements with transparency and efficiency.

Responsibilities

• Own and grow ARR across the entire client portfolio through disciplined retention and expansion strategies
• Build, lead, and develop the Customer Success team, including Director-level leaders
• Define and execute a scalable Customer Success strategy aligned to product roadmap
• Partner cross-functionally with Sales, Product, and Delivery to create a seamless client experience
• Establish a company-wide Voice of Customer program to inform product development
• Own Customer Success forecast, renewal pipeline, and retention metrics
• Design and implement the end-to-end Customer Success operating model, including processes and tooling
• Serve as an Executive Sponsor for the largest and most strategic customer relationships

Requirements

• 8+ years of Customer Success or Account Management experience
• 3+ years in a senior leadership role managing managers in a SaaS or platform business
• Demonstrated success owning NRR and GRR metrics at scale
• Experience in healthcare technology, health plans, or value-based care strongly preferred
• Proven track record of building and scaling CS teams and infrastructure from the ground up
• Executive presence with ability to build relationships with C-suite stakeholders
• Data-driven leadership style using metrics to manage performance
• Ability to operate in a fast-paced, high-growth startup environment

Benefits

• Generous equity grants of ISO stock options
• Exceptional benefits package with high employer-paid contributions for health, dental, and vision
• 4% 401(k) match
• Flexible PTO, a weeklong winter shutdown, and 10 holidays per year
• Occasional travel for quarterly team offsites