Virtual Front Desk & Customer Support Assistant (Bilingual)

Responsibilities

• Answer incoming customer phone calls professionally and courteously
• Assist customers with program registration and enrollment
• Process customer payments securely over the phone
• Update customer information and account records in the CRM
• Handle customer questions and concerns with timely resolutions
• Generate scheduled reports and submit them to the office
• Document customer interactions and follow-up actions
• Coordinate updates between customers and the office team

Requirements

• 3+ years of Virtual Assistant, Administrative Support, or Customer Service experience preferred
• Excellent English verbal and written communication skills
• Professional and confident phone presence
• Strong customer service and conflict-resolution skills
• High attention to detail and accuracy
• Ability to work independently with minimal supervision
• Bilingual English/Spanish is highly preferred

Benefits

• Competitive rates
• Weekly payments
• Free training and upskilling
• Constant support and guidance

About the Company

20four7VA provides offshore independent contractors to deliver remote services to clients worldwide, focusing on developed markets such as the United States, the United Kingdom, Canada, and Australia.