VP of Deployment & Customer Operations

About the Company

Teleo, a Havoc company, is a robotics company that transforms construction heavy equipment, including loaders, dozers, excavators, and trucks, into autonomous robots for commercial and defense applications. Our technology enables a single operator to supervise and control multiple machines simultaneously, delivering significant productivity gains while improving operator safety and comfort.

Responsibilities

• Own the entire customer journey following contract execution, including onboarding, deployment planning, and commissioning.
• Lead customer success initiatives, building long-term relationships and monitoring health metrics to ensure ROI.
• Design and build scalable systems, processes, and tools for global deployment.
• Establish deployment KPIs, dashboards, forecasting, and capacity planning.
• Recruit, develop, and lead world-class teams across deployment operations, program management, and customer success.
• Partner with executive leadership to influence product direction and operational strategy.

Requirements

• 10+ years of leadership experience in deployment operations, customer operations, or field operations.
• Proven track record leading customer-facing operational organizations.
• Experience managing complex deployments involving hardware, software, and networking.
• Ability to build scalable operational processes and organizations.
• Strong cross-functional leadership skills.
• Willingness to travel regularly to customer sites.

Preferred Qualifications

• Experience in construction, mining, logistics, or heavy equipment industries.
• Experience deploying technology onto heavy equipment (telematics, autonomy systems, etc.).
• Familiarity with major equipment manufacturers like Caterpillar, Komatsu, or John Deere.
• Experience scaling customer operations within robotics or industrial automation companies.
• Prior leadership role in a venture-backed or high-growth technology company.

Benefits

• 100% Employer paid Health, Dental and Vision Insurance for you and your families
• Life Insurance (Employer Paid)
• 401k program with matching
• Unlimited PTO policy with an enforced 2 week minimum
• Equity Package
• Work / Home Office Stipend
• Global Entry
• 16 Week Paid Parental Leave
• Monthly Health and Wellness Stipend