VP of Virtual Operations

Responsibilities

• Provide strategic leadership and day-to-day management of virtual clinical operations
• Develop and execute the strategic roadmap for virtual operations in partnership with the CCO
• Manage P&L performance, including census growth, capacity management, and revenue optimization
• Build scalable operational processes to support growth while maintaining clinical excellence
• Lead operational planning for expansion into new states
• Supervise, coach, and develop employees through hiring, onboarding, and performance reviews
• Optimize employee engagement, retention, and turnover
• Partner with IT to optimize telehealth platforms, EMR workflows, and reporting dashboards
• Ensure safety and compliance with all governing bodies and internal policies

Requirements

• Master's Degree in a counseling-related field or BSN
• Active, unrestricted clinical license (e.g., LCSW, LMFT, RN)
• 7+ years of progressive management experience in healthcare operations
• Proficiency with healthcare technology including EHR and telehealth platforms
• Fluent English; Spanish proficiency is preferred
• Strong financial and operational acumen

Preferred Qualifications

• Experience in mental health or behavioral health settings
• Demonstrated ability to manage complex clinical and financial data

Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• Paid time off and self-care days
• 401(k) plan
• Continuing education and professional development opportunities
• Employee assistance program (EAP)

About the Company

Lightfully Behavioral Health is a leader in mental health treatment, providing high-quality, evidence-based care across a full continuum of services, including residential, partial hospitalization, and virtual care.