ABA Care Coordinator

Responsibilities

• Coordinate therapist-to-client scheduling based on availability, location, language, and clinical needs
• Maintain accurate therapist and client schedules while managing cancellations and changes
• Track client authorization hours and coordinate with clinical and billing teams regarding expirations
• Maintain accurate records in scheduling and case management systems
• Communicate with therapists, clinical staff, and families regarding scheduling and service updates
• Support new client onboarding by coordinating schedules following authorization approval
• Escalate scheduling conflicts, staffing gaps, and authorization issues as needed
• Generate scheduling reports and monitor trends to support operational efficiency

Requirements

• Fluency in English and Chinese (written and verbal) is required
• 1–2 years of experience in care coordination, patient scheduling, or healthcare administration
• Experience using EHR, scheduling, or case management systems
• Proficiency with Microsoft Office and Google Workspace
• High attention to detail and strong organizational skills
• Reliable hardware and internet:
• Primary internet speed of at least 15 Mbps and a backup connection of 10 Mbps
• Laptop/Desktop with Intel Core i5 (8th gen+) or AMD Ryzen 5, and minimum 8 GB RAM
• Noise-canceling USB headset and functioning webcam
• A quiet, dedicated home office space

Preferred Qualifications

• Experience in ABA, behavioral health, or home care
• Familiarity with insurance authorizations, Medicaid, or service hour tracking
• Experience with CentralReach, Catalyst, Theralytics, or similar platforms

Benefits

• Fully remote work environment offering flexibility and work-life balance
• Inclusive and innovative company culture
• Opportunities for professional growth and career advancement
• High-energy, fast-paced work atmosphere

About the Company

CrewBloom provides specialized staffing solutions, connecting talented professionals with dynamic companies across various industries.