Account Coordinator

Responsibilities

• Act as a designated support resource for assigned Account Managers to ensure post-sale success
• Complete reporting and data requirements based on specific client and team needs
• Troubleshoot escalated items related to claims, eligibility, and general account maintenance
• Perform data audit requests and support various ad-hoc projects assigned by leadership
• Collaborate with cross-functional internal teams to resolve client issues effectively
• Meet established cross-functional operational level agreements (OLAs)

Requirements

• 1-2+ years of operational or customer service/support experience
• Previous experience in the PBM or healthcare industry
• Proficiency in Microsoft Office, specifically Excel, Word, and PowerPoint
• Strong attention to detail and ability to manage competing priorities
• Ability to communicate and articulate complex data and member scenarios effectively
• Self-starter mindset with the ability to work well within cross-functional teams

Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance
• 401(k) Retirement Savings Program
• Discretionary Paid Time Off and Paid Company Holidays
• Paid Parental Leave
• Flexible Spending Benefits and Commuter Benefits
• Professional development and training opportunities

About the Company

SmithRx is a rapidly growing, venture-backed Health-Tech company on a mission to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector. We are building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service.