Account Director (Regional)

Responsibilities

• Act as strategic lead and primary point of contact for a portfolio of key accounts, ensuring client objectives are understood and met.
• Build and maintain long-term client relationships to drive retention, upsell and account expansion.
• Identify upsell and cross-sell opportunities; support commercial discussions and proposals.
• Provide delivery governance and oversight on strategic deliverables; flag and mitigate delivery risks.
• Collaborate with Project Management and Creative leads to translate briefs into actionable plans.
• Support onboarding and handovers for high-value projects to ensure continuity from pitch to production.
• Mentor Senior Managers and Managers; contribute to training, onboarding and capability development.
• Champion consistent use of tools (HubSpot, GitBook, shared templates) and lead post-mortems to improve processes.
• Track KPIs (account health, CSAT/NPS, upsells, CRM feedback) and manage escalations professionally and promptly.
• Participate in hiring and ensure new hires are embedded in tools and processes within first 30 days.

Requirements

• Senior client services
• Account management
• Complex accounts
• Agency experience
• CRM familiarity
• Project workflows
• Commercial acumen
• Team leadership

Preferred Qualifications

• 8+ years in senior client services or strategic account management
• Proven track record managing large, complex accounts
• Background in creative, advertising, architecture or SaaS industries
• Experience in agency or creative/production environments is a plus
• Bachelor's degree in Management, Marketing, Real Estate or related field preferred
• Strong communication, negotiation and presentation skills
• Comfortable with stakeholder management, budgeting and strategic planning

Benefits

• AED 290,000 to AED 340,000 annual base salary (dependent on experience)
• Eligible to participate in the Company Bonus Scheme
• 22 days annual holiday (increasing with service) plus public holidays
• Private medical cover
• Strong learning & development opportunities

About the Company

The Boundary is an internationally renowned visualisation studio with offices in London, New York and Auckland. The studio creates high-quality marketing CGIs, films and interactive experiences for property, digital twin and experiential markets. The team uses the latest real-time and gaming technologies to produce interactive visualisations of unbuilt architecture, masterplans and city-scale digital twins.