Account Manager

Responsibilities

• Own and manage a revenue-carrying portfolio across 12 diverse subsidiaries, including education, travel, logistics, and insurance.
• Scope client needs and propose appropriate brand solutions to meet specific customer requirements.
• Orchestrate service fulfillment by coordinating with internal specialists such as consultants, designers, engineers, and attorneys.
• Maintain high Customer Satisfaction (CSAT) scores and meet commercial targets for revenue and retention.
• Manage client communications across multiple channels including WhatsApp, email, and phone.
• Ensure strict compliance with data protection regulations such as GDPR and POPIA.
• Handle complex administrative tasks including document control, milestone tracking, and payment/refund policy explanations.

Requirements

• Bachelor's degree in Business, Hospitality, International Relations, Supply Chain, or a related field.
• 3–5+ years of experience in client-facing account management.
• Advanced proficiency in written and spoken English.
• Proficiency with CRM systems, ticketing tools, and spreadsheet software.
• Working knowledge of GDPR/POPIA and local consumer laws.
• Ability to work with time-zone agility and flexibility to support 24/7 operations.
• Proven ability to manage stakeholders and suppliers, including airlines, hotels, and logistics partners.

Preferred Qualifications

• Multilingual skills (e.g., Arabic, Hindi/Urdu, Filipino, Bengali, or French).
• Experience working within at least two of the following sectors: travel, e-commerce, shipping, or education.

Benefits

• Competitive base salary with transparent performance-linked commission/OTE.
• Hybrid work flexibility and structured rotas.
• Medical cover/allowance and paid leave.
• Professional training and certifications (e.g., IATA, customer success, data protection).
• Staff travel discounts and concessions on AMI Group services.

About the Company

The AMI Group is a holding company with a diverse range of subsidiaries striving to provide innovative product and service solutions. We aim to grow our brands to become industry leaders across the African continent, continually striving for excellence across our entire portfolio.