Account Manager

About the Company

ArrowStream is reshaping the landscape of supply chain optimization for foodservice businesses. As a Buyers Edge Platform SaaS Solution, ArrowStream provides cloud-based data management solutions that empower customers to make informed decisions regarding pricing accuracy, supply, and quality.

Responsibilities

• Serve as the primary owner of customer relationships to drive retention, growth, and product adoption
• Build and maintain multi-threaded relationships with Executive and User level stakeholders
• Lead Executive Business Reviews to demonstrate ROI and strategic alignment
• Own the full renewal cycle, including contract preparation, negotiation, and closure
• Identify and pursue upsell and cross-sell opportunities
• Proactively review account health scores and usage data to mitigate retention risk
• Act as a product advisor mapping platform capabilities to customer business goals
• Partner cross-functionally with Implementation, Sales, and Data teams to ensure seamless onboarding and issue resolution
• Maintain accurate, real-time records in the CRM database

Requirements

• 5+ years of Account Management or Customer Success experience in a SaaS environment
• Proven track record of meeting or exceeding renewal, retention, and upsell targets
• Strong commercial acumen and ability to navigate complex pricing conversations
• Ability to translate complex data and analytics into clear business cases
• Experience designing and facilitating Executive Business Reviews
• Proficiency with MS Office, specifically Excel
• Experience with CRM, Jira, and Customer Service Software
• Bachelor’s degree or related experience
• Ability to travel overnight approximately two nights per month

Preferred Qualifications

• Familiarity with foodservice, hospitality, or supply chain technology