Account Manager

About the Company

AtoB is building Stripe for Transportation — modernizing the payments infrastructure for trucking and logistics. We aim to center our customers by offering world-class experience and building products that work with the unique constraints of their daily lives.

Responsibilities

• Own, manage, and grow an assigned portfolio of AtoB customers as the primary point of contact
• Build deep understanding of customer fleets, business needs, and spending patterns
• Drive customer adoption and engagement by increasing card activation and platform usage
• Identify upsell and cross-sell opportunities for products like Credit, Capital, or Digital Wallet
• Proactively monitor account performance to identify growth opportunities, churn risk, and account health
• Develop and execute retention strategies for at-risk customers
• Use customer and account data to prioritize outreach and drive Contribution Margin growth
• Partner cross-functionally with Credit, Risk, Support, Operations, and Product teams
• Maintain accurate CRM records, account health assessments, and opportunities

Requirements

• 5+ years of Account Management, Customer Success, or relationship-based sales experience
• Experience supporting US or UK customers
• Proven track record of managing and growing an existing customer portfolio
• Strong ability to identify upsell, cross-sell, and retention opportunities
• Proficiency using customer and performance data to drive decision-making
• Excellent communication, negotiation, and problem-solving skills
• Commercially minded with a focus on balancing customer outcomes and revenue growth
• Self-motivated and able to manage multiple relationships in a fast-paced environment

Preferred Qualifications

• Experience with CRM and sales tools such as Salesforce or Salesloft