Account Manager

Responsibilities

• Assisting with client onboarding process and performing demos
• Maintaining and improving relationships with existing clients
• Communicating rates and our billing process
• Auditing current CRM database and updating for accuracy
• Identifying accounts where the product is underutilized
• Analyzing customer trends in satisfaction and revenue to gauge the success of new and existing products
• Working directly with Sales, Customer Support, and Directors of Account Management to create a seamless experience for the customer
• Provide high-level customer support, documenting solutions, de-escalating issues & maintaining customer satisfaction
• Communicating with CSR 1&2 for improvements in customer responses & handling
• Track and communicate software feature requests
• Upsell/Cross-sell additional products to our client base

Requirements

• 2 or more years of customer service/Account management experience
• Proficient with Microsoft Excel
• Comfortable with Google Docs, Drive, Sheets, Jira, and customer support ticketing systems
• Excellent problem-solving and communication skills
• High level of organizational skills and attention to detail
• Ability to work collaboratively and independently

Preferred Qualifications

• Experience in the entertainment/ticketing industry
• Experience with Hubspot or another CRM
• Ability to travel occasionally to meet clients and attend trade shows

About the Company

Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. Our technology suite streamlines the entire ticket resale process, from effortlessly listing tickets on multiple exchanges to dynamically adjusting prices based on market shifts.