Account Manager*

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Keep records of customer interactions, process customer accounts and file documents

Requirements

• 2-5 years of relevant experience
• Proven customer support or client service experience
• Track record of over-achieving quota
• Strong phone contact handling and active listening skills
• Familiarity with CRM systems and practices
• High school degree (Bachelors preferred)
• Active Property and Casualty License preferred

Preferred Qualifications

• Bilingual (English/Spanish)

Benefits

• Health, dental, vision, life, and disability insurance
• FSA and HSA accounts
• 401(k) accounts
• Paid time off benefits
• Eligible bonuses, equity, and commissions for some positions

About the Company

Specialty Program Group (SPG) is the wholesale & MGA division of HUB International. CM&F Group is looking for a customer-oriented Account Manager to act as a liaison, provide product information, and resolve emerging problems for customer accounts.