Account Manager

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads and identify customer needs
• Build sustainable relationships and trust with customer accounts
• Provide accurate and complete information using appropriate tools
• Meet personal and team sales targets and call handling quotas
• Handle customer complaints and provide appropriate solutions
• Maintain records of customer interactions and process accounts

Requirements

• Active Property and Casualty License
• 2-5 years of relevant experience
• Proven customer support or client service experience
• Track record of over-achieving quotas
• Strong phone handling and active listening skills
• Familiarity with CRM systems
• High school degree (Bachelor's preferred)

Preferred Qualifications

• Bilingual (English/Spanish)

Benefits

• Health, dental, vision, life, and disability insurance
• FSA and HSA accounts
• 401(k) accounts
• Paid time off benefits
• Eligible bonuses, equity, and commissions for some positions

About the Company

CM&F Group is a customer-oriented division within Specialty Program Group (SPG), the wholesale & MGA division of HUB International. HUB International is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment, and risk management products.