Account Manager

About the Company

Creative Milkshake (part of Fieldtrip) is a performance creative agency working with the world's coolest DTC brands. We create social thumb-stopping ads that are designed to convert.

Responsibilities

• Own the day-to-day client relationship and act as a primary strategic advisor
• Lead monthly strategy check-ins, performance reviews, and Quarterly Business Reviews (QBRs)
• Translate paid social performance data from Meta, TikTok, and YouTube into high-impact creative briefs
• Own Net Revenue Retention (NRR) targets and identify retention risks
• Pitch scope upgrades to transition clients from one-off pilots to monthly retainers
• Partner with internal Creative Strategists to sell through creative iterations and remix bundles
• Maintain visibility on project milestones via project managers

Requirements

• 3+ years of Account Management or Client Strategy experience at a performance marketing or UGC agency
• Deep understanding of paid social landscape including Meta and TikTok ad mechanics
• Knowledge of hook rates, hold rates, and performance levers
• Proven track record of growing client accounts and closing retainer renewals
• Exceptional written and spoken English with elite presentation skills
• Must be based in the EMEA region

Benefits

• Mental health, healthcare, and internet stipends
• Remote-first and flexible work culture
• Generous PTO
• Learning and career development opportunities