Account Manager

Responsibilities

• Independently manage a diverse portfolio of high-value restaurant partners, ensuring growth, retention and sustained performance.
• Develop and execute tailored, data-driven business strategies to maximise partner sales and satisfaction.
• Identify opportunities for category expansion, new initiatives and portfolio optimisation.
• Lead quarterly business reviews (QBRs) and performance deep-dives with partners, providing actionable insights and strategic recommendations.
• Own commercial outcomes for your portfolio, including revenue targets, promotional ROI and profitability metrics.
• Use data analysis tools (Excel, Looker/BI) to identify trends, optimise pricing and assess campaign performance.
• Negotiate and execute partner-funded or co-marketing campaigns to drive incremental order volume.

Requirements

• Proven experience in account management, business development or strategy, ideally within food delivery, F&B or e‑commerce.
• Exceptional analytical and problem-solving skills with advanced proficiency in Excel.
• Demonstrated ability to manage complex portfolios independently and meet revenue/retention targets.
• Strong commercial acumen with experience in contract negotiation and ROI-driven decision-making.
• Excellent written and verbal communication skills in Arabic and English.
• Proactive, data-led and results-oriented mindset.
• Comfortable working cross-functionally in fast-paced environments.

Preferred Qualifications

• Direct experience working with restaurants or in the food delivery ecosystem.
• Experience running partner-funded/co-marketing campaigns and assessing campaign ROI.
• Familiarity with Looker or other BI tools and dashboards.
• Track record leading QBRs and delivering strategic recommendations to senior stakeholders.

Benefits

• Competitive, country-specific benefits package.
• Health and medical insurance coverage.
• Annual leave and paid leave entitlements.
• Gratuity and UAE statutory benefits.
• Wellbeing and parental support offerings; recruiter can provide country-specific details.

About the Company

Deliveroo connects consumers, restaurants, shops and riders to bring neighbourhood food and products to your door. We are a technology-driven company focused on making access to food and everyday products more convenient and enjoyable. We move fast, value autonomy and ownership, and aim to improve partner performance and customer experience while fostering a diverse and inclusive workplace.