Account Manager

Responsibilities

• Own a high-value portfolio of restaurant partners in the UAE, driving commercial performance, retention and growth.
• Develop and execute tailored, data-driven business strategies to maximise partner sales, profitability and customer experience.
• Lead quarterly business reviews (QBRs) and performance deep-dives with partners, providing actionable insights and strategic recommendations.
• Analyse campaign performance, pricing and promotional ROI using Excel and analytics tools to optimise outcomes.
• Negotiate and manage partner-funded and co-marketing campaigns to drive incremental order volume.
• Collaborate with cross-functional teams (operations, product, marketing) to remove barriers and deliver partner success.
• Proactively identify category expansion and new business opportunities within your portfolio.

Requirements

• Proven account management
• Business development
• F&B or e-commerce experience
• Advanced Excel skills
• Data analysis experience
• Contract negotiation
• Arabic & English
• Portfolio management
• Commercial acumen

Preferred Qualifications

• Experience working with restaurant partners or in food delivery ecosystems
• Familiarity with analytics platforms (e.g., Looker) and SQL fundamentals
• Track record of meeting or exceeding revenue and retention targets
• Strong stakeholder management and presentation skills
• Degree in Business, Economics, Marketing or related field

Benefits

• Competitive UAE benefits package including health insurance
• Generous annual and paid leave allowances
• Well-being and employee support initiatives (country-specific benefits)
• Opportunities for career growth in a fast-scaling tech company

About the Company

Deliveroo is a technology-driven food delivery company connecting consumers, restaurants and riders to bring great food to people’s doors. Our Dubai office operates in a fast-paced, collaborative environment where autonomy, data-driven decision making and cross-functional partnership are valued. We are committed to diversity, inclusion and supporting our people to do their best work.