Account Manager

Responsibilities

• Build and nurture long-term relationships with a portfolio of key clients across private and public sectors
• Serve as the voice of the customer and product expert, advising senior executives, CEOs and board members
• Manage contract renewals, drive customer retention and monitor renewal KPIs
• Identify and execute upsell and cross-sell opportunities to meet targets
• Support customers in adoption and best use of DiliTrust solutions and monitor product usage metrics
• Coordinate internally with Sales, Development and Marketing to resolve customer needs

Requirements

• Minimum bachelor’s degree
• At least 5 years of relevant experience in account management or customer success
• Bilingual French and English (fluent spoken and written)
• Strong presentation and communication skills
• Experience managing enterprise or multinational accounts and stakeholders
• Proven ability to drive renewals, upsells and manage contract processes
• Solid project management skills and ability to work autonomously
• Customer-oriented, versatile and a collaborative team player

Preferred Qualifications

• Experience in SaaS, legal tech, or enterprise software environments
• Background working with C-level executives and boards
• Knowledge of contract lifecycle management or governance solutions
• Experience working in multicultural and international teams

Benefits

• Annual leave
• Health insurance
• Paid leave
• Hybrid working model and international, multicultural environment
• Opportunity to grow within a fast-scaling legal tech company

About the Company

DiliTrust is a leading European SaaS publisher specializing in solutions for legal departments, corporate governance and contract lifecycle management. Serving over 2,300 customers in 50 countries, DiliTrust works with major enterprise clients and aims to continue international expansion from its Dubai hub. The company values trust, inclusion, hands-on spirit, excellence and team success, and offers a dynamic, growth-oriented workplace with strong emphasis on work-life balance.