Account Manager - Dubai

Responsibilities

• Effectively manage leads
• Convert leads to traded clients
• Assist clients with funding
• Assist clients with trade related queries
• Manage relationships with existing clients
• Support team members as needed
• Adhere to compliance requirements
• Collaborate with internal departments, especially operations and support
• Suggest and implement improvements to customer experience

Requirements

• Fluent in English and Arabic
• Exceptional customer service and sales skills
• Excellent written and verbal communication, including negotiation
• Understanding of financial markets
• Strong numerical ability; comfortable working with numbers
• Ability to acquire new knowledge and skills quickly
• Team player
• Desire for continuous learning and improvement
• Commitment to Pepperstone values

Preferred Qualifications

• Bachelor's degree in finance, economics, or similar
• Experience with trading or trading strategies
• Familiarity with MetaTrader 4, MetaTrader 5, cTrader, and Trading View software

Benefits

• Competitive salary with company bonus scheme
• Annual remuneration review
• Employee referral bonuses
• Collaborative and friendly work culture
• Flexible and hybrid working setup
• Remote working option: up to 6 weeks per year
• Ongoing personal development and learning opportunities
• 3 paid volunteering days per year & Workplace Giving Program
• Enhanced sick leave policy
• 20 days paid vacation (increasing to 25 after one year)
• Recognition programs for outstanding performance
• Regular events and celebrations
• Comprehensive medical insurance (with optional dental scheme)

About the Company

Pepperstone is an online Forex and CFD broker providing traders globally with advanced technology to access the world’s markets. Since 2010, Pepperstone has grown rapidly due to an award-winning blend of outstanding client service and low-cost pricing across FX, CFDs, and commodities. The company fosters a vibrant, diverse, and fast-paced fintech environment where team members are encouraged to develop their careers and enjoy an inclusive culture driven by collaboration and results.