Account Manager

Responsibilities

• Build and execute account plans to maximise life-time value of clients
• Partner with International Development Director and clients to implement and deliver products and services, in line with contracted terms and service level expectations and agreements
• Collaborate with internal teams, such as Marketing and Technology, to deliver for clients
• Act as a trusted advisor to align client learning needs with FutureLearn solutions
• Work with Business Development Managers to identify and realise growth opportunities
• Develop and maintain relationships with accounts across corporate and government sectors
• Understand account needs and develop customised learning solutions
• Gather data on client learning needs to inform product strategy
• Ensure access to content that meets client needs, working with the Product Team
• Collaborate across marketing, product, and operations for enterprise initiatives
• Identify new business opportunities within existing accounts, including upselling and cross-selling
• Monitor industry trends and competitor activities to provide insights to leadership
• Conduct regular account reviews and identify areas for improvement

Requirements

• Bachelor’s degree in business, education, marketing, or related field
• Proven experience in enterprise sales and account management, preferably in e-learning or L&D
• Experience and understanding of the MEA region
• Strong knowledge of the L&D and/or EdTech market
• Excellent communication and presentation skills
• Data fluency for business and client insights
• Ability to build and maintain stakeholder relationships
• Results-oriented mindset; proven sales record
• Strong problem-solving and negotiation abilities
• Self-motivated and able to work both autonomously and as a team player
• Proficiency in CRM software and sales tools
• Flexibility to travel as needed

About the Company

FutureLearn is a 100% online learning platform that connects learners worldwide with high-quality educational content from leading global educators. With a unique social pedagogy, FutureLearn helps millions unlock new skills, pursue certifications, and achieve degrees entirely online. Partnering with over 150 UK universities and numerous international institutions, FutureLearn is on a mission to transform access to education globally.