Account Manager

Responsibilities

• Drive assigned account growth by prospecting, developing, and closing new business while expanding relationships with existing accounts
• Serve as the primary relationship owner for healthcare providers, including physicians, genetic counselors, and staff
• Proactively identify risks to customer satisfaction, adoption, or retention and coordinate cross-functional action plans
• Analyze account utilization trends and customer needs to identify opportunities for expanded testing adoption and revenue growth
• Deliver tailored, consultative sales presentations to communicate the value of GeneDx’s solutions and services
• Coordinate and execute both in-person and virtual client meetings
• Collaborate with cross-functional teams to ensure smooth onboarding and service delivery
• Lead business reviews with key stakeholders to evaluate account performance and strengthen strategic partnerships
• Lead educational efforts including in-office appointments, regional conferences, and physician engagement initiatives
• Maintain high field presence, with an expectation of 4.5 days per week spent in the field with clients
• Document customer opportunities and interactions in CRM

Requirements

• Bachelor’s degree required
• 3+ years of healthcare sales experience or 2+ years as a genetic counselor
• 5+ years of experience in customer-facing roles (account management, client success, or sales)
• Proven ability to solve complex, cross-functional customer challenges
• Strong relationship development and stakeholder management skills
• Excellent listening, problem-solving, and communication abilities
• Experience with Salesforce or similar CRM tools preferred
• Strong technical aptitude and ability to manage multiple opportunities simultaneously
• Valid driver’s license required
• Ability to travel for in-person client meetings, including occasional evenings, weekends, and overnights

About the Company

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services.