Account Manager

Responsibilities

• Develop existing and new accounts into mutually beneficial partnerships by aligning products with business goals
• Analyze performance data and statistics to provide actionable insights to optimize client ROI
• Lead the payments-focused onboarding process for newly signed clients
• Partner with Product, Integrations, Analytics, and Support teams to ensure flawless technical setups
• Manage commercial and operational issues promptly to prevent service friction
• Present new product upgrades and functionality to clients
• Translate client needs into structured feedback for development teams
• Identify opportunities for upselling or cross-selling new features

Requirements

• 2+ years of experience in the iGaming industry in a customer-facing or account management role
• Advanced MS Office proficiency, specifically Excel and PowerPoint
• B2 English level with ability to explain technical concepts to non-technical stakeholders
• Experience with CRM/BI tools and project management software like Jira or Confluence
• Ability to work with autonomy and prioritize competing tasks

Preferred Qualifications

• Basic technical understanding of web services and the SDLC
• Experience with Figma or Miro
• Prior experience specifically within iGaming payments or fintech

Benefits

• Benefits Cafeteria for sports, medical, mental health, home office, and languages
• Paid maternity/paternity leave and monthly childcare allowance
• 20+ vacation days, unlimited sick leave, and emergency time off
• Remote-first environment with tech support and coworking compensation
• Team events and a strong learning culture with internal growth programs

About the Company

GR8_TECH builds B2B iGaming platforms for operators, delivering full-cycle tech designed to scale from seamless integrations to long-term operational support.