Account Manager

Responsibilities

• Establish and maintain ongoing relationships with an assigned list of MCG customers
• Conduct regular business reviews and customer outreach
• Research and troubleshoot customer issues including contract, content, software, and technical support
• Manage schedule and calendar to accommodate customer needs
• Document all client communication in CRM tools like Gainsight and Salesforce
• Develop customer Outcomes Plans and Objectives to drive goal achievement
• Support the Finance team with basis verification and invoice follow-up
• Participate in special initiatives and internal project teams

Requirements

• BA/BS degree
• Experience in healthcare and/or software/technology service industries
• Experience with CRM solutions, specifically Gainsight and Salesforce
• Proven experience in Account Management, Customer Service, or market-facing roles
• Ability to assess client needs and prioritize work effectively
• Strong relationship-building and problem-solving skills

About the Company

MCG leads the healthcare community to deliver patient-focused care. We are a mission-driven team of physicians and technical experts developing evidence-based content and innovating products to accelerate improvements in healthcare.