Account Manager - Shops

Responsibilities

• Manage and grow relationships with key merchants and partners within the Shops vertical (based in Dubai, UAE).
• Serve as the primary point of contact for merchant partners and maintain regular alignment and support.
• Monitor merchant performance using data, dashboards and Excel; create action plans to improve KPIs.
• Identify upsell opportunities including marketing collaborations and product adoption.
• Troubleshoot operational and commercial issues, coordinating cross-functional teams to resolve them.
• Ensure contractual and SLA compliance; track deliverables and outcomes.
• Conduct regular business reviews with partners to discuss performance, growth opportunities and feedback.

Requirements

• Account management
• Merchant relations
• Data analysis
• Excel proficient
• Stakeholder management
• Strong communication
• Fast-paced adaptability
• Bachelors degree
• English fluency
• Arabic desirable

Preferred Qualifications

• 2-4 years experience in account management, partner success, or business development
• Experience in tech, e-commerce, retail or consumer goods
• Familiarity with dashboards, analytics tools and commercial reporting
• Experience with upsells, marketing partnerships and contractual SLAs

Benefits

• Health Insurance
• Paid Leave
• Remote flexibility (hybrid: in-office and work-from-home arrangement as per role)
• Healthcare benefits and fitness reimbursements
• Learning and development opportunities; career growth in a regional tech company

About the Company

Careem is building the Everything App for the greater Middle East to simplify people’s lives — from transport to food, groceries and payments. The Shops team, based in Dubai, is reinventing shopping with a one-stop experience for groceries, convenience and fast delivery. Joining Careem offers the chance to work in a fast-moving, entrepreneurial environment, drive regional impact, and collaborate with talented teams across product, operations and commercial functions.