Careem

Account Manager - Shops

Careem

Posted 2 months ago

Employment Type

Full Time

Location

Dubai

Job Listing No Longer Available

This job posting is no longer accepting applications. It may be more than 30 days old or the position has been filled.

Requirements

Account management, Merchant relations, Data analysis, Excel proficient, Stakeholder management, Strong communication, Fast-paced adaptability, Bachelors degree, English fluency, Arabic desirable

Required Skills

Account Management Merchant Success E-commerce Excel Dashboards Analytics Business Development Stakeholder Management Arabic

Job Description

Responsibilities

  • Manage and grow relationships with key merchants and partners within the Shops vertical (based in Dubai, UAE).
  • Serve as the primary point of contact for merchant partners and maintain regular alignment and support.
  • Monitor merchant performance using data, dashboards and Excel; create action plans to improve KPIs.
  • Identify upsell opportunities including marketing collaborations and product adoption.
  • Troubleshoot operational and commercial issues, coordinating cross-functional teams to resolve them.
  • Ensure contractual and SLA compliance; track deliverables and outcomes.
  • Conduct regular business reviews with partners to discuss performance, growth opportunities and feedback.

Requirements

  • Account management
  • Merchant relations
  • Data analysis
  • Excel proficient
  • Stakeholder management
  • Strong communication
  • Fast-paced adaptability
  • Bachelors degree
  • English fluency
  • Arabic desirable

Preferred Qualifications

  • 2-4 years experience in account management, partner success, or business development
  • Experience in tech, e-commerce, retail or consumer goods
  • Familiarity with dashboards, analytics tools and commercial reporting
  • Experience with upsells, marketing partnerships and contractual SLAs

Benefits

  • Health Insurance
  • Paid Leave
  • Remote flexibility (hybrid: in-office and work-from-home arrangement as per role)
  • Healthcare benefits and fitness reimbursements
  • Learning and development opportunities; career growth in a regional tech company

About the Company

Careem is building the Everything App for the greater Middle East to simplify people’s lives — from transport to food, groceries and payments. The Shops team, based in Dubai, is reinventing shopping with a one-stop experience for groceries, convenience and fast delivery. Joining Careem offers the chance to work in a fast-moving, entrepreneurial environment, drive regional impact, and collaborate with talented teams across product, operations and commercial functions.

How to Apply

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