Account Manager

Responsibilities

• Serve as the primary relationship owner for assigned clinics and accounts
• Build strong, trust-based relationships with clinic stakeholders
• Run monthly and quarterly client calls to review performance and action plans
• Lead onboarding of new clinics to ensure smooth implementation and adoption
• Manage day-to-day account needs and ensure timely issue resolution
• Oversee rollout of product and software updates to clients
• Handle claim denials and process credits based on defined criteria
• Work with internal teams to ensure claims, billing, and insurance processes run smoothly
• Identify process gaps and propose improvements to increase efficiency

Requirements

• Experience in account management, client success, operations, or project management
• Strong understanding of insurance, billing, and claims processes
• Exceptional communication and relationship-building skills
• Highly organized with strong multitasking and prioritization abilities
• Ability to work autonomously and manage ambiguity
• Startup experience strongly preferred