Account Manager

Responsibilities

• Own revenue retention for assigned accounts, including renewals, downsell prevention, and churn mitigation
• Proactively identify at-risk accounts using health signals and usage data
• Execute structured account planning to identify expansion opportunities in payments and messaging use cases
• Drive incremental ARR through payments adoption and lifecycle marketing expansion
• Partner with Customer Success to ensure product adoption and value realization
• Maintain accurate forecasting for renewals and expansion within a CRM
• Lead pricing discussions and contract negotiations

Requirements

• 4-6 years of experience in a SaaS software company
• 2-4 years of experience as an individual contributor in sales, account management, or customer success
• Experience managing 20-30+ accounts simultaneously
• Proven track record of meeting quotas or KPIs related to retention and expansion
• Ability to read and understand software contracts and pricing models
• Proficiency with Salesforce or similar CRM platforms
• Experience in texting, communications, or payments is strongly preferred
• Experience in customer finance, lending, ARM, or banking is preferred

About the Company

Solutions by Text (SBT) delivers impactful conversational messaging and convenient payment solutions. As a compliance-first provider of enterprise texting solutions, SBT serves over 1,400 consumer finance organizations across auto finance, banking, and lending sectors.