Account Manager

Responsibilities

• Serve as the primary point of contact for clients and vendors in a hands-on sales and operational capacity
• Manage client onboarding after sales close, ensuring all required documents are completed
• Answer client questions efficiently to drive retention and satisfaction
• Refine and execute client retention strategies, presenting new ideas and tracking results
• Drive renewals and upsells to grow accounts

Requirements

• Experience managing client onboarding and takeover from sales teams
• Proven track record as a primary client point of contact in a retention-focused role
• Ability to develop and deploy client retention strategies with measurable outcomes
• Strong organizational and communication skills for cross-functional coordination

Benefits

• Base salary plus commissions on renewals and upsells
• Fully remote with a flexible schedule
• High ownership and direct impact on company growth
• Opportunity to work with a leading Web3 marketing team

About the Company

Stratosphere is building a media company at the intersection of crypto and finance, owning its distribution and partnering with industry leaders like Polymarket, Avalanche, Jupiter, OpenSea, Disney, and Lamborghini on brand positioning, narrative building, and marketing.