Administrative Operations Assistant

We are looking for a highly organised and detail-oriented Citizenship & Administrative Coordinator to join our team in Dubai. This role is central to the smooth processing of global citizenship program files and the day-to-day administrative operations of our office. The right candidate will be dependable, process-driven, and comfortable handling sensitive documentation in a fast-paced environment.

Responsibilities

• Manage and process global citizenship program files end-to-end

• Review, organise, and track documentation including passports, IDs, and application forms

• Maintain accurate case records and monitor submission timelines

• Follow up with clients to collect missing or incomplete documents

• Ensure compliance with program requirements and internal quality standards

• Handle DEWA processing and related utility administration

• Liaise with Shiny for licensing documentation and regulatory approvals

• Manage government-related paperwork and coordinate submissions

• Maintain organised physical and digital filing systems

• Provide general office coordination and administrative support

• Support senior team members with document preparation and compliance tracking

Requirements

• 1–2 years of experience in citizenship, immigration, or documentation-heavy administrative roles

• Proven ability to handle sensitive and confidential documentation with discretion

• Highly detail-oriented with a structured, process-driven working style

• Strong organisational and time management skills

• Reliable and committed to a full-time, office-based schedule

• Good written and verbal communication skills in English; Arabic is an advantage