Administrative & Operations Virtual Assistant

Responsibilities

• Serve as the first point of contact for incoming phone calls, emails, and website inquiries
• Coordinate new client onboarding and match prospective clients with appropriate therapists
• Schedule consultation and intake appointments using Electronic Health Record (EHR) systems
• Verify insurance eligibility, benefits, and assist with claims processing
• Maintain accurate, confidential client records in compliance with HIPAA regulations
• Provide administrative support to the Practice Manager and Practice Owner
• Manage calendars and internal communications

Requirements

• Previous experience in administrative or virtual assistant roles
• Strong customer service and client communication skills
• Excellent written and verbal English communication skills
• Understanding of HIPAA regulations and confidentiality requirements
• Proficiency with Google Workspace or Microsoft Office
• Ability to work independently with minimal supervision
• Reliable internet connection and a quiet, private home office

Preferred Qualifications

• Experience with Spruce or VoIP systems
• Experience with Electronic Health Records (EHR) software
• Familiarity with Medicare, Medicaid, and commercial insurance platforms
• Experience using AI tools like ChatGPT for administrative productivity

About the Company

20four7VA provides offshore independent contractors to deliver remote services to clients worldwide, focusing on developed markets such as the United States, the United Kingdom, Canada, and Australia.