Adoption Strategist

Responsibilities

• Drive strong adoption by building and delivering scalable implementation and enablement processes that educate customers on best practices.
• Develop deep product expertise across the ElevenLabs platform, specifically focusing on ElevenAgents and ElevenCreative.
• Proactively audit customer agent prompts, configurations, and feature setups to identify gaps and provide value-add recommendations.
• Track and drive key adoption metrics in partnership with Revenue Operations to develop data-driven strategies and playbooks.
• Partner with Account Management and CX to deliver targeted enablement campaigns, including regional workshops and webinars.
• Collaborate with internal teams such as Forward Deployed Engineering, GTM, and Product Marketing to unify adoption strategy.

Requirements

• 6+ years in implementation, solutions consulting/engineering, technical account management, or similar at a technical SaaS or AI-native company.
• Experience with voice AI, TTS, conversational AI, or developer-facing products.
• Proven track record of building adoption-focused programs from the ground up, such as onboarding tracks or scaled playbooks.
• Extremely analytical mindset with a focus on systems thinking and automation using AI tools.
• Experience managing high-volume mid-market or commercial customer segments.
• Fluency in English is essential; proficiency in Arabic is a significant plus.

Benefits

• Innovative culture with the opportunity to define the trajectory of AI.
• Professional development supported by an annual discretionary stipend.
• Annual discretionary stipend for social travel to meet up with colleagues.
• Annual company offsite in international locations.
• Monthly co-working stipend for those not located near main hubs.

About the Company

ElevenLabs is an AI research and product company transforming how we interact with technology. We serve millions of users and thousands of businesses, ranging from fast-growing startups to large enterprises. Our platform includes ElevenAgents for intelligent customer experiences, ElevenCreative for multi-modal content generation, and ElevenAPI for developer access to our foundational audio models.