Agente de Atención y Gestión de Reservas
Future Vision 24
Completely RemotePart TimeCustomer Service
Posted Today
Job description
Responsibilities
- Manage guest inquiries and messages through various digital channels in real-time
- Handle and confirm reservations using the Channel Manager
- Monitor and follow up on online check-ins
- Record and escalate incidents or urgent requests to the internal team
- Ensure professional and agile service during evening, night, and weekend shifts
Requirements
- Minimum 3 years of experience in customer service, tourism, hospitality, or tourist apartment management
- Training in sales and customer service
- Availability to work Spanish time zone shifts (evenings, nights, and weekends)
- Excellent written and oral communication skills
- Proficiency with digital tools
- English proficiency at a B2 level or higher
- Proactive attitude with the ability to work autonomously
Preferred Qualifications
- Experience using a Channel Manager
- Experience using ZOHO CRM
Benefits
- 100% remote work from any country
- Immediate start availability
- Stable schedules with fixed planning
- Opportunities for growth within an expanding team
About the Company
Future Vision 24 manages tourist apartments, coliving accommodations, and managed apartments, providing high-quality hospitality services.
Skills & tools
Customer ServiceHospitalityCRM
What the team is looking for
Use this list as a quick fit check before you apply.
- 013+ years customer service or hospitality experience
- 02Sales and customer service training
- 03Availability for Spanish time zone shifts
- 04Excellent written and oral communication
- 05Digital tool proficiency
- 06Channel Manager and ZOHO CRM experience preferred
- 07English B2 or higher
Future Vision 24
Job details
- Work model
- Completely Remote
- Commitment
- Part Time
- Category
- Customer Service
- Posted
- Today