AI Deployment Strategist

About the Company

Magical is an agentic AI platform that brings "AI employees" into the workplace to automate repetitive workflows. Backed by top-tier investors including Greylock, Coatue, and Lightspeed, the company is shaping the future of work through advanced AI automation.

Responsibilities

• Own end-to-end implementations for a portfolio of strategic customers from planning through scale-up
• Act as engagement manager by building project plans, aligning stakeholders, and managing risks
• Translate business goals into deployment plans, defining use cases, success metrics, and roadmaps
• Run regular customer touchpoints including weekly standups and executive readouts
• Conduct business reviews (QBRs/MBRs) to demonstrate ROI and identify expansion opportunities
• Serve as a trusted advisor on workflow redesign and change management
• Partner with GTM teams to identify new workflows and departments for automation
• Feed customer insights back to Product, Engineering, and Sales to influence the roadmap
• Codify deployment playbooks, templates, and best practices

Requirements

• 3–6+ years of experience in management consulting, customer success, program management, or solutions management
• Proven track record of leading complex enterprise SaaS implementations or transformation programs
• Exceptional relationship building skills with ability to engage from frontline operators to C-suite
• Structured and analytical mindset with ability to define KPIs and impact narratives
• Commercial mindset focused on deepening value and expanding scope
• Ability to work effectively with technical partners like engineers and architects
• High bias to action and comfort working in early-stage startup environments

Preferred Qualifications

• Experience in healthcare or revenue cycle management
• Exposure to AI or automation technologies