Analista de Operações

Responsibilities

• Execute end-to-end school offboarding processes using internal tools like Salesforce
• Calculate and consolidate school debts to ensure financial accuracy
• Provide customer support via Zendesk and other official channels within defined SLAs
• Manage the Offboarding email inbox, ensuring prioritization and timely responses
• Conduct communications with schools throughout the termination process
• Interact with partner areas such as FinOps, Collections, and Customer Service
• Monitor operational dashboards and control cases to identify process deviations
• Support the identification of failures and opportunities for operational improvement

Requirements

• Previous experience in operational, administrative, or backoffice routines
• Strong organizational skills and attention to detail
• Experience in customer or stakeholder service with clear communication
• Proficiency with tools such as CRM, helpdesk platforms, or spreadsheets
• Ability to manage multiple demands simultaneously while respecting SLAs
• Proactive profile for identifying and resolving operational problems

Preferred Qualifications

• Experience with Salesforce or Zendesk
• Background in financial operations, collections, or reconciliation
• Experience analyzing operational indicators and dashboards
• Familiarity with process controls like queue management and checklists
• Intermediate knowledge of Excel or Google Sheets (filters, tables, validations)

About the Company

Arco is made of people who transform education. We believe in a diverse and inclusive environment where everyone has the chance to reach their maximum potential.