Application Support Engineer

Responsibilities

• Serve as a primary point of contact for technical application support, working directly with users to identify, diagnose, and resolve issues.
• Triage incoming support cases, determine severity and impact, and manage issues through resolution.
• Troubleshoot application issues across the full support stack, including user workflows, web browsers, application services, and databases.
• Investigate and resolve data issues using SQL Server, including writing SQL queries to analyze and correct data discrepancies.
• Support and troubleshoot applications built on the .NET (C#) framework.
• Monitor, investigate, and document application issues within Azure cloud environments.
• Use Azure DevOps to log, track, and update incidents, defects, and support-related work items.
• Escalate complex issues to engineering teams with clear documentation and reproduction steps.
• Support application releases by assisting with smoke testing and post-deployment validation.
• Create and maintain support documentation, runbooks, and knowledge base articles.

Requirements

• 3+ years of experience in technical support, application support, or production support roles.
• Strong experience supporting applications built with .NET / C#.
• Working knowledge of Microsoft Azure cloud platforms.
• Experience using Azure DevOps for incident tracking and issue management.
• Proficiency with SQL Server, including writing and executing SQL queries.
• Strong understanding of web technologies and troubleshooting modern web browsers.
• Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience.

About the Company

Fora Financial is a technology-enabled leading provider of flexible financing to small and medium sized businesses. Since 2008, they have supported more than 55,000 merchants nationwide with over $4 billion of capital using proprietary technology to deliver streamlined funding solutions.