AR Specialist - Patient Support

Responsibilities

• Serve as the primary point of contact for patient inquiries regarding billing, account balances, and financial policies
• Manage inbound patient phone calls and secure messages with empathy and professionalism
• Process patient payments and manage payment plans in accordance with company policies
• Educate patients about financial assistance programs and guide them through the application process
• Maintain strict HIPAA compliance and accurate documentation of all account activity

Requirements

• High school diploma or GED
• 2+ years of experience in patient financial services, patient billing, or healthcare customer service
• Proficiency in Electronic Medical Records (EMR) and patient billing systems
• Strong mathematical skills for calculating payments and balances
• Exceptional verbal and written communication skills

Preferred Qualifications

• Experience processing payments and setting up payment plans
• Experience assisting patients with financial assistance programs

Benefits

• Competitive compensation
• Medical, dental, and vision plans with HSA/FSA options
• 401(k) with employer match
• Paid time off
• Paid parental leave

About the Company

Diana Health is a high-growth network of modern women's health practices on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives.