Assistant Manager, Professional Chapter Communities

About the Company

The American Marketing Association (AMA) is the leading global professional marketing association and an essential community for marketers. From students to executives, the AMA aims to elevate the profession, deepen knowledge, and make a lasting impact through scholarly journals, training events, and professional certifications.

Responsibilities

• Monitor and support the overall health and operations of Professional Chapters to ensure alignment with AMA's mission.
• Serve as the primary point of contact for Professional Chapter leaders, resolving operational issues and providing resources.
• Create chapter communications, newsletters, training materials, and operational guides.
• Manage the Chapter Excellence Awards and the Ric Sweeney Chapter Volunteer of the Year Award.
• Support PCC meeting planning, including logistics, scheduling, and follow-up communications.
• Develop initiatives to strengthen volunteer engagement, leadership development, and knowledge sharing.
• Identify and implement improvements to chapter programs, policies, and operational processes.
• Partner with cross-functional teams to support membership growth and retention.

Requirements

• 2+ years of experience in a non-profit organization or volunteer management
• 3-5 years of experience in customer service
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
• Proficiency in Google Suite (Docs, Sheets)
• Strong relationship-building skills and commitment to cultivating trust
• Clear and inclusive written and verbal communication skills
• Highly organized and resourceful with strong attention to detail
• Self-starter mindset with an eagerness to learn

Preferred Qualifications

• Competence in Salesforce database management
• Experience managing website content via CMS (e.g., WordPress or Payload)