Associate Account Manager

Responsibilities

• Assist with onboarding new clients by gathering information and coordinating internal resources
• Maintain client order guides, product mappings, and SKU data
• Support Account Managers by preparing client reports and summarizing data insights
• Monitor accounts for pricing discrepancies, missing invoices, and mapping errors
• Process routine data tasks including data entry and spreadsheet cleanup
• Respond to client inquiries via email, phone, and Teams
• Use CRM systems like Salesforce to log activity and track requests
• Manage claims and exceptions by collecting documentation and tracking resolution
• Analyze market intelligence such as USDA pricing and weather impacts
• Identify upsell and cross-sell opportunities through purchasing history analysis

Requirements

• 1-2 years of experience in customer service or account support
• Proficiency with Google Sheets and Excel
• Experience with CRM systems (Salesforce preferred)
• Strong verbal and written communication skills
• High attention to detail and organizational skills
• Ability to work in a fast-paced environment with shifting priorities

Preferred Qualifications

• Industry experience in foodservice, distribution, or produce

Benefits

• Medical, dental, and vision coverage
• Flexible spending accounts for health and dependent care
• Critical illness and accident insurance
• Voluntary and company-paid life insurance
• 401(k) plan with company match

About the Company

The Buyer’s Edge Platform Fresh Division comprises Fresh Concepts, Produce Alliance, Fresh Alliance & Fresh Services, providing produce management solutions, procurement, and distribution services to food service clients across North America and the Caribbean.