Associate Customer Success Manager (Performance Marketing) - Dubai

Responsibilities

• Act as a strategic partner for large e-commerce retailers to scale their digital promotions and commercial activities
• Manage the full customer cycle: onboarding, regular reviews, and renewals on SaaS platform
• Provide analytical and business insights to clients to elevate their ROAS, ROI, and revenue
• Handle a portfolio of clients across EMEA, mainly Middle East, Africa, India, and partially Europe
• Learn and implement e-commerce business strategies, data insights, case studies, and client education
• Participate in cross-team collaboration and contribute to developing company culture

Requirements

• Minimum 2 years' experience as a Customer Success or Account Manager with B2B portfolio in Performance Marketing, ideally MarTech/AdTech
• Passion for Marketing Technology and working knowledge of Google and Meta Ads
• Strong business acumen and data analytics
• Fluent in English and Arabic
• Based in Dubai and willing to commute to JLT Office (hybrid: WFH Fridays during onboarding, flexible after)
• Candidates based in Saudi Arabia also considered
• Open to occasional business travel within region

Preferred Qualifications

• Experience with enterprises in EMEA region
• Knowledge in creating analytical case studies and educating clients on platform features
• Thrives in fast-paced environments and collaborative teams

Benefits

• 30 days annual leave
• Education allowance
• Quarterly performance bonus or commission
• Mobile/phone allowance
• Annual flight ticket allowance
• Vacation allowance
• Work-from-home subsidy (€150/quarter)
• Company and team events (online & offline)

About the Company

ROI Hunter is a fast-growing SaaS startup offering an ad-tech platform for e-commerce. Founded in Brno in 2014, ROI Hunter is a certified Google and Meta business partner. The company operates globally, supporting 90+ employees across 4 continents. With offices in Dubai and the ability for some team members to work remotely, ROI Hunter’s Product Performance Management platform influences online shopping on a global scale, serving major retailers including Adidas, Boohoo, and River Island.